This Privacy Policy explains how Velora VPN (“Velora VPN”, “we”, “us”, or “our”) collects, uses, and protects information when you use our VPN applications, websites, and related services (collectively, the “Service”).
We designed Velora VPN with privacy and simplicity in mind. We collect only the minimum information necessary to operate the Service, manage subscriptions and detect abuse. We do not log what you do online through the VPN.
1. Data controller and contact
For the purposes of this Privacy Policy, Velora VPN is the controller of your personal data in connection with the Service.
If you have any questions or requests regarding this Privacy Policy or your personal data, you can contact us at:
Email: support@veloravpn.click
2. Information we do not collect
When you connect to Velora VPN, we do not log or store the following information:
- Your browsing history or the URLs you visit;
- The content of your internet traffic (such as pages, messages, or files);
- DNS queries you make through the VPN tunnel;
- The IP addresses of websites or services you access through the VPN;
- Your original ISP-assigned IP address, in a way that can be tied to specific activity.
We do not perform deep packet inspection of your VPN traffic, and we do not sell or rent your traffic data to third parties.
3. Information we collect
We collect only the information needed to provide and improve the Service, manage your subscription and comply with basic legal and anti-abuse requirements.
3.1 Account and contact information
When you create an account or subscribe to Velora VPN, we may collect:
- Email address (for account login, receipts and support);
- Display name or nickname (if you choose to provide one);
- Authentication data (e.g., password hash if we use email/password login).
3.2 Subscription and payment information
Payments for Velora VPN are processed by trusted third-party payment providers (for example, online payment platforms or app stores). These providers act as independent controllers of your payment data.
We do not store your full payment card number or CVV on our servers. Depending on the payment provider, we may receive and store:
- A transaction ID or subscription ID;
- Basic billing information such as country or currency;
- Subscription plan, status and renewal dates.
This information is used only to manage your subscription, handle refunds where applicable, and meet basic accounting requirements.
3.3 Basic service and diagnostic data
To operate and secure the Service, we may collect limited technical data, such as:
- Approximate connection timestamps (e.g., date and time of VPN session start/end);
- Amount of data transferred per session (upload/download totals);
- Basic device information (device type, OS version, app version);
- Non-identifying crash reports and performance metrics.
This data is used to:
- Maintain and improve server performance and capacity;
- Protect the Service against abuse, fraud and attacks;
- Fix bugs and improve app stability.
We do not use this information to build profiles of individual users or to track their online activity.
3.4 Website data
When you visit our website (veloravpn.click), we may collect standard web server logs, such as:
- IP address used to access the website;
- Browser type and version;
- Pages visited and time of access;
- Referrer URL (if any).
This information is used for security, preventing abuse, and basic analytics (for example, to understand how many visitors view our pages). Website logs are kept for a limited period and are not linked to VPN session activity.
4. Cookies and similar technologies
Our website may use cookies or similar technologies to:
- Remember your basic preferences (e.g., language or theme);
- Provide anonymous usage statistics and performance metrics;
- Help protect the website against abuse (e.g., rate limiting or anti-bot measures).
Where third-party analytics or payment services use cookies, their use is governed by their own privacy policies.
5. How we use your information
We use the information we collect exclusively for the following purposes:
- To provide and maintain the VPN Service;
- To create and manage your account and subscription;
- To process payments and issue receipts (through third-party processors);
- To detect, prevent and respond to abuse, fraud and security incidents;
- To fix errors, improve performance and develop new features;
- To respond to your support requests and communicate important updates.
We do not sell your personal data, and we do not use your VPN traffic data for targeted advertising.
6. Legal bases for processing
Depending on your location, our processing of personal data may be based on:
- Performance of a contract – to provide the Service you requested;
- Legitimate interests – to secure and improve the Service, and prevent abuse;
- Consent – where required by law (for example, certain cookies or marketing communications).
7. Data sharing and third-party services
We may share limited personal data with third parties that help us operate the Service. These third parties are carefully selected and bound by contractual obligations to protect your information.
Such third parties may include:
- Payment processors and billing platforms;
- Cloud infrastructure and hosting providers;
- Error reporting and crash analytics services;
- Customer support tools (for managing support tickets and emails).
We do not allow any third party to access or log the content of your VPN traffic. Where third parties act as independent controllers (for example, payment platforms), their processing is subject to their own privacy policies.
8. Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law.
- Account and subscription information is kept while your account is active and for a reasonable period after cancellation (for example, for accounting and dispute resolution).
- Technical and diagnostic logs are kept for a limited time and then aggregated or deleted.
- Website logs are typically kept for a short period for security and troubleshooting.
9. Data security
We implement technical and organizational measures to protect your data against unauthorized access, loss or misuse, including:
- Encryption in transit for communications between your device and our servers;
- Access controls and authentication for internal systems;
- Limiting access to personal data to personnel who need it to perform their duties.
No method of transmission or storage is completely secure, but we strive to use industry-standard practices to protect your data.
10. International data transfers
Because our servers and service providers may be located in different countries, your information may be transferred to, and processed in, countries other than your own. We take steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.
11. Your rights and choices
Depending on your location and applicable law, you may have the following rights:
- To access the personal data we hold about you;
- To request correction of inaccurate or incomplete data;
- To request deletion of your personal data, subject to certain exceptions;
- To object to or request restriction of certain processing;
- To withdraw consent where processing is based on consent;
- To request a copy of your data in a portable format, where feasible.
To exercise your rights, please contact us at support@veloravpn.click. We may need to verify your identity before responding to your request.
12. Children’s privacy
The Service is not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete such data.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If the changes are material, we may provide additional notice (for example, within the app or by email).
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
14. How to contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:
Email: support@veloravpn.click